Refund policy

Faults

All of our products are sold with a 12 month warranty from date of purchase from the retailer. In the first instance you should contact the store and provide them with your proof of purchase. 

They will liaise with us to provide you:

• with advice, 
• a replacement (if within warranty) or 
• a refund (if the product has been discontinued). 

Lifestyle Parenting complies with the guidelines governed by the Australian Consumer and Competition Authority.  

If the store advises you to lodge a fault claim direct to Lifestyle Parenting, please provide the following by email to returns@lifestyleparenting.com

- photo of faulty item
- photo of proof of purchase - ensure we can see name of the store and the date
- details of the fault
- your full name (name used to place order), street address, phone number

If the product is not suitable or change of mind, you will need to provide proof of purchase and the item will need to be in it's orignal packaging.

In some cases the product will need to be returned for testing before a claim assessment can be completed. In all other claims a photo of the product must accompany the claim. Please allow 48 hours for your claim to be assessed.